Lucky Green Casino Problems: Bonus, Login, KYC and Withdrawal Issues

You tapped the bonus code once and the field cleared itself, and now the bonus balance still reads zero. That happens most often when the code was already used or the deposit did not carry the required marker.

Welcome bonus or free spins missing from your balance

The bonus page shows a zero balance and no free spins, even though the deposit went through.

• The promo code was typed with extra spaces or in the wrong case.
• The deposit was made without the bonus code attached.
• The account was opened after the welcome offer ended for new players.
• The bonus was already claimed on an earlier deposit.
• The deposit method or currency is excluded from the offer.

1. Open your account history and find the deposit that should have triggered the bonus.
2. Compare the code you entered with the one shown on the promotion page.
3. If the code is mistyped, contact support and ask for a manual review.
4. Check whether the deposit was marked as a bonus deposit or a plain deposit.
5. If it was a plain deposit, the bonus will not apply and a new deposit is needed.
6. Look at the bonus section for an active offer that has not yet been activated.
7. Activate any pending offer before making another deposit.
8. Confirm that the promotion was open to new accounts when you registered.
9. If you registered earlier, the welcome offer may no longer be available.
10. Review the payment method used, since some methods do not qualify for bonuses.
11. At https://luckygreencasino.gr.com/, the bonus terms are shown before you deposit, so read them first.
12. If all conditions look correct, take a screenshot of the deposit and the missing bonus.
13. Contact support with the screenshot and your account name, and they can credit the bonus or explain why it was denied.

Contact support when the deposit was made with the correct code and the offer was still active for your account.

Login fails or the account locks after wrong password attempts

The login screen shows an error message, and after several tries the account is locked.

• Caps Lock is on, or the keyboard layout changed.
• The password was changed on another device and not updated here.
• Too many failed attempts triggered a temporary lock.
• The email address used to log in is different from the one you remember.
• The account is blocked for a security review.

1. Type your password into a plain text field first to see exactly what you are entering.
2. Turn off Caps Lock and confirm the keyboard language is correct.
3. Try logging in from a different browser on the same phone.
4. If the lock message appears, wait for the lock period to pass before trying again.
5. Do not keep pressing login during the lock, as that can extend it.
6. Use the password reset option and check your email inbox for the reset message.
7. If the reset email does not arrive, check the spam folder and the email address on file.
8. When the reset link works, set a new password you have not used before.
9. Log in with the new password and confirm the account opens normally.
10. If the account still shows as locked, note the exact message on screen.
11. Contact support with your username, the email on the account and the lock message.
12. Ask support to confirm which email address is registered, in case you are using another one.
13. If you suspect someone else tried to access the account, tell support immediately.
14. Support can unlock the account or start a security review, and they will explain the next step.

Contact support when the lock does not clear after the stated period or when the reset email never arrives.

KYC documents rejected or verification stuck

The verification page shows a pending status or a rejection notice for one or more documents.

• The photo is blurry, cropped or has glare on the text.
• The document is expired or the corners are cut off.
• The name on the document does not match the account name.
• The address document is older than the allowed period.
• The selfie was taken in low light or with the face partly covered.

1. Open the verification section and read which document was rejected.
2. Take a new photo in daylight, with the whole document inside the frame.
3. Keep the camera steady and avoid shadows on the text.
4. Photograph both sides of an ID card if the back carries information.
5. Make sure the document is not expired on the date of the upload.
6. Use the same name spelling as on your account, including middle names.
7. For an address document, use a recent bill that shows your full name and address.
8. If the address document is a PDF, convert it to an image or upload the original file.
9. For a selfie, look straight at the camera with your face fully visible.
10. Upload one document at a time and wait for the status to change before adding another.
11. If the status stays pending, do not upload the same file again and again.
12. Note the date you first submitted the documents.
13. Contact support with the reference number from the verification page if one is shown.
14. Support can tell you exactly which detail failed, and you can resubmit a corrected file.

Contact support when a document is rejected without a stated reason or when the pending status has not changed after a reasonable wait.

Withdrawal stuck in pending

The withdrawal page shows a pending status and the balance has not left the account.

• Verification is not complete, so the payout is on hold.
• The bonus wagering requirements are not finished.
• The withdrawal amount is above the level that needs manual approval.
• The payout method is different from the deposit method used.
• The account has a security check in progress.

1. Check the verification section first, because a pending KYC stops every withdrawal.
2. Complete any missing document before contacting support about the payout.
3. Open the bonus section and confirm that wagering is finished.
4. If wagering is not finished, play the remaining requirement before requesting a new withdrawal.
5. Match the withdrawal method to the deposit method used for the same funds.
6. If the method differs, cancel the request and submit it with the correct method.
7. Look for a message on the withdrawal page that explains the hold.
8. If no message appears, wait for the stated review period before taking further action.
9. Avoid cancelling and resubmitting the request repeatedly, as this can reset the queue.
10. Keep the withdrawal request open and do not spend the balance while it is pending.
11. Take a screenshot of the pending status and the date of the request.
12. Contact support with the screenshot and ask for the current stage of the review.
13. If support asks for extra documents, upload them in the verification section only.
14. Support can release the payout or explain which condition is still open.

Contact support when the withdrawal stays pending beyond the review period shown on the page, or when the balance was deducted but the status did not change.

Keep your account details and verification documents up to date from the first deposit, and most bonus, login, KYC and withdrawal problems never start.