Casombie Problems: Bonus Not Credited, Limits, KYC and Mobile Loading

„Why was my Casombie bonus not credited?” is the question many players ask after a deposit or free spins fail to appear. The most common cause is that a bonus code was not entered before the deposit or a bonus was already active on the account.

Welcome bonus and free spins not credited

The player sees a completed deposit but no bonus balance and no free spins in the lobby.

• The casombie bonus code was typed after the deposit instead of before it.
• An active bonus already sits on the account.
• The deposit method does not qualify for the offer.
• The minimum deposit condition was not met.
• Free spins were credited to a specific game and are not visible in the main lobby.

1. Refresh the balance and open the bonus section of the account to see if the offer is listed as pending.
2. Close and reopen the phone browser, then log in again with your casombie casino login details.
3. Check that the casombie bonus code was entered in the bonus field before the payment was completed.
4. Use a different deposit method if the one you used does not trigger the offer.
5. Confirm the deposit amount meets the minimum condition written in the offer description.
6. Look for the free spins inside the specific game named in the offer, not in the general lobby.
7. Wait for the bonus to activate if the offer states it is credited after the deposit is confirmed.
8. Finish any active bonus before taking a new one, because two offers cannot run together.
9. Take a screenshot of the deposit confirmation and the missing bonus balance.
10. Note the exact time of the deposit and the code you used.
11. Send the screenshot and details to support in one message.
12. Contact support if the bonus is still missing after a full logout and login and the deposit meets all conditions.

Deposit or withdrawal declined by limits

The player sees a message that the transaction exceeds an account or method limit.

• The deposit is above the per-transaction maximum for the chosen method.
• The withdrawal is below the minimum payout amount.
• The account has reached a daily or weekly deposit cap.
• The payment method has its own limits that differ from the casino limits.
• The withdrawal request is larger than the remaining balance after an active bonus.

1. Open the cashier and compare the amount you entered with the limits shown for that method.
2. Reduce the deposit to fit under the per-transaction maximum.
3. Split a large deposit into smaller payments if the daily cap allows it.
4. Raise a withdrawal above the minimum payout amount or leave it until the balance grows.
5. Switch to another payment method with limits that fit your amount.
6. Log in at www.casombie7.net and check the cashier page for the limits tied to each option.
7. Remove any active bonus condition that reduces the withdrawable balance.
8. Make sure the withdrawal does not exceed the amount available after pending bets settle.
9. Wait for any pending deposit to finish before starting a withdrawal.
10. Try the transaction again after adjusting the amount.
11. Keep a note of the exact message shown when the payment was declined.
12. Contact support if the amount is within the displayed limits and the payment still fails.

Identity verification stuck or documents rejected

The player sees the account marked as unverified and a message that a document was not accepted.

• The photo is blurry, cropped or shows glare.
• The document is expired or the corners are cut off.
• The name on the document does not match the account name.
• The proof of address is older than the accepted period.
• A selfie was taken with a covered face or in poor light.

1. Open the verification section and note which document was rejected.
2. Retake the photo in daylight with all four corners visible.
3. Use the original document, not a photocopy or a screen photo.
4. Check that the name and date of birth match the account details exactly.
5. Upload a proof of address that shows your name and current address clearly.
6. Take a new selfie without a hat or filter and with the face fully visible.
7. Send one document at a time and wait for the review to finish.
8. Remove old rejected files before uploading a new version.
9. Make sure the file format is one the upload form accepts.
10. Keep the file size within the limit shown on the upload page.
11. Check the email inbox for a message about the rejection reason.
12. Contact support if a correct document is rejected more than once or the review shows no progress.

Site or games not loading on a phone

The player sees a blank screen, a spinning loader or a game that stops after the lobby opens.

• The phone browser is outdated or has cached old page data.
• The mobile connection is weak or switches between Wi-Fi and data.
• Several tabs or apps are using memory in the background.
• A game provider is temporarily unavailable.
• Browser settings block scripts or cookies needed by the site.

1. Reload the page in the phone browser and wait for the lobby to finish loading.
2. Clear the browser cache and cookies, then log in again.
3. Update the phone browser to the latest version available for your device.
4. Switch to a stable Wi-Fi network or a strong mobile data signal.
5. Close other tabs and apps to free memory.
6. Turn off any ad blocker or script blocker for the site.
7. Allow cookies for the site in the browser settings.
8. Open a single game instead of several at once.
9. Try another game from a different provider to see if the issue is game-specific.
10. Restart the phone and open the browser again.
11. Test the same site on another phone or browser to compare.
12. Contact support if the lobby loads but one game fails on every browser and network.

Quick Reference

The table pairs each common problem with its usual cause and the first check a player can make.

A bonus problem usually starts before the deposit, so the code field matters most. Limit problems come from the gap between the amount a player enters and the limit tied to that payment method. Verification stalls when a document is unclear, so a new photo solves most rejections. Mobile loading issues are often local to the browser, not to the site. Checking the first item in each row saves a message to support. Most cases are resolved by repeating the step with the correct condition in place.

Before any deposit, log in and confirm the bonus code field, the payment limit and the document status are all in order, because a single unfinished condition causes most of these problems.